FAQ

We care for families across Toowoomba, Brisbane and Ipswich, including surrounding suburbs. Our team offers gentle collection from your home or vet clinic, with after-hours support available when needed.

Yes, every pet is individually cremated. We use secure identification throughout the entire process and return your pet’s ashes in the urn or keepsake you choose, along with a cremation certificate.

Yes, our team provides gentle transfer using dedicated vehicles and stretchers. We organise prompt collection times so your family is not left waiting.

Yes, we offer a wide range of memorial products, including timber urns, ceramic designs, paw print keepsakes and memorial jewellery. You can choose simple or premium options depending on your preference.

Yes, we provide clear package prices for small, medium and large pets so you know the cost upfront. Memorial items are also clearly priced to make choosing easier.

Yes, we care for tiny pets with the same respect we give to larger animals. We also offer small urns and keepsakes designed specifically for tiny remains.

Yes, we can assist with large pet and equine cremation across South East Queensland. We explain transport arrangements and outline timelines for returning your horse’s ashes.

Timeframes vary depending on distance and veterinary scheduling, and we keep you updated throughout. We aim to return ashes as soon as possible and communicate clearly during each step.

Yes, we provide helpful grief resources for parents explaining the loss of a pet to children. We can also suggest gentle ways to create a small remembrance at home.

Yes, you can view our range of urns and keepsakes before confirming your arrangement. If helpful, we can bring a small selection when we collect your pet.

Simply call our office or after-hours number and we will organise collection and paperwork. You will receive a clear quote and a timeline for when the ashes will be returned.

Yes, we can create clay or ink paw prints and a small fur clipping if requested. These keepsakes can be added to any cremation package.

Yes, small items such as a letter, photo or soft blanket can be included, provided they meet safety guidelines. Please let us know during booking so we can advise what is suitable.

Yes, we travel to many regional towns across South East Queensland. We will confirm if we service your postcode and advise any travel charges before booking.

Families choose us for individual cremation, gentle transfer, clear communication and a genuine level of care. We understand how important pets are, and we treat every animal with dignity.